Our policy lasts 60 days. after 60 days return windows, receiving the goods,(based on tracking information) we will no longer provide returns and exchanges.

We want you to be satisfied with your glasses and we stand behind our products! If for any reason you are not completely satisfied, we offer a 60-day, worry-free return policy for all products purchased directly through colorkinds.com.

Refund Policy

We accept returns and refunds within 60 days of receiving your order.

To be eligible for a refund, the product must be in unused, unopened, and in its original condition, including packaging.

Refunds will be issued to the original payment method once the product has been returned and inspected.

Shipping costs for returns are the responsibility of the customer, unless the item is defective or was sent incorrectly.

Non-returnable items include items that have been opened or used (for hygiene and safety reasons).

    Return Policy

    1.This return policy only applies to purchases made on our website (colorkinds.com)

    2.Product should be returned with any accessories that were included with the product . If the item is damaged or incomplete, the returned item may not be accepted or a processing fee may be applied.

    3.Contacts return to us must unopened within 60 days  of the date the order was made on our Site.

    4.Late returns may be refused or assessed a processing fee, depending on the circumstances.

    5.All returns must pay for the return shipping by yourself due to international shipping.

    6.Customized Lens and Frames are non-refundable –Due to cutting lens blanks can not reused ans resell by your customized frames.

    How to Make Return

    1.Go colorkinds.com/return submit your request,Repack item carefully including all components. Be sure glasses are in original case and including the packing slip and/or include your order number.

    2.After received your return request,we will organize and send you the necessary return information.

    3.Currently, we cannot refund any international shipping, duty taxes, and other shipping or import fees.please use your local postal service to minimize risk of additional charges and delays in refund processing.

    4.Once package is received, refunds are normally processed within 1 to 5 business days. You will receive an email or text alert stating that your refund has been processed once complete. You will be contacted if there are any issues.

    5.A credit should appear on your original method of payment within 3 to 7 business days.

    6. If you cannot find your original packing slip or order number, please contact Customer Support at [email protected]

    Exchange Policy

    Exchanges may not be available at all times due to stock levels. The restocking fee, return shipping cost, and shipping for your new item will be charged in a new invoice-based order.

    If your returned item is not in compliance, additional fees will be implemented at our discretion. Your replacement item will be shipped in a separate order once the invoice is paid.

    Cancelation Policy

    Orders may be canceled within 24 hours of purchase. If you wish to cancel your order, please contact us immediately at [email protected].

    After the 24-hour period, we may not be able to cancel or modify your order, as it may already be processed or shipped.